General Terms and Conditions

These General Terms and Conditions (hereinafter: GTC) contain the terms and conditions for the purchase of products (hereinafter: Product) available in the web store (hereinafter: Web Store) operated by Hashtag Marketing Kft. (hereinafter: Service Provider) on the website www.vensyl.hu (hereinafter: Website) and for the use of the website and web store www.vensyl.hu.

The process of purchasing the Product and the use of the Website may only take place in accordance with and based on the provisions of these GTC.

By purchasing on the Website, the Customer fully accepts the provisions of these GTC.

Service Provider Details:

Name: Hashtag Marketing Ltd.
Headquarters and mailing address: 1102 Budapest, Kőrösi Csoma Sándor út 9. VIII. floor. 38.
Customer service: see more in 3.10.
Email address: kovacs.laszlo@vensyl.hu

Hosting provider details:

Shopify

Logistics partner:

iLogistic Ltd.

Address: Biatorbágy, Verebély László u. 2, 2051

1. Abbreviations, applicable legislation

Civil Code: Act V of 2013 on the Civil Code

Pp.: Act CXXX of 2016 on the Code of Civil Procedure

Fgytv.: Act CLV of 1997 on Consumer Protection

Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society

Info Act: Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information

Szjt.: Act LXXVI of 1999 on Copyright

Tjr.: Government Decree 151/2003. (IX.22.) on the mandatory warranty for certain durable consumer goods

Fvr.: Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses

NGM Decree: NGM Decree 19/2014. (IV.29.) on the procedural rules for handling warranty and guarantee claims regarding things submitted within the framework of a contract between a consumer and a business

GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation 95/46/EC

2. Definitions

Vensyl Webstore: Electronic store operated on the website www.vensyl.hu.

Website: The www.vensyl.hu website.

Electronic commerce service: An information society-related service whose purpose is the commercial sale, purchase, exchange or other use of a tradable movable item, service, real estate, or property right.

Customer: A natural person or business organization using the electronic commerce service provided by the Service Provider on the Vensyl Webstore, thus placing an order to purchase the Product.

Economic organization: a business association, a European limited liability company, a partnership, a European economic association, a European territorial association, a cooperative, a housing cooperative, a European cooperative, a water management association, a forest holding association, a Hungarian branch of a company headquartered abroad, a state-owned company, another state-owned economic body, a company of certain legal entities, a joint venture, a bailiff's office, a notary's office, a law firm, a patent attorney's office, a voluntary mutual insurance fund, a private pension fund, a sole proprietorship, and also the state, local government, a budgetary body, other legal entities applying the rules on the management of budgetary bodies pursuant to law, associations, public bodies, and foundations in their civil law relations related to their economic activities.

Parties: Service Provider and Customer jointly.

Product: Any product sold by the Service Provider on the Vensyl Webstore.

Product Description: Written information provided by the Service Provider to the Customer at the time of purchase of the Product, which includes the Product's characteristic features, its safe use, purpose and intended use.

Legal declaration: A declaration of intent intended to produce legal effect.

Offer: A legal statement clearly expressing the intention to conclude a sales contract and covering essential issues.

Binding offer: The Buyer is bound by his/her statement if he/she makes a legal statement that clearly expresses his/her intention to conclude a sales contract and covers the essential issues.

Acceptance of an offer: A legal statement expressing agreement with the offer.

Purchase Agreement: A purchase agreement concluded by the Customer and the Service Provider during the purchase of the Product, under which the Customer is obliged to pay and receive the purchase price of the Product to the Service Provider, and the Service Provider is obliged to transfer ownership of the Product.

Consumer: A natural person acting outside the scope of their trade, profession or business activity.

Consumer Contract: A purchase contract concluded between the Consumer and the Service Provider through the Vensyl Web Store.

Consumer Dispute: A dispute related to the conclusion and performance of a Consumer Contract between the Consumer and the Service Provider.

Distance contract: A Consumer contract concluded within the framework of a distance selling system organized for the provision of the Product, i.e. through the Vensyl Web Store, without the simultaneous physical presence of the parties, so that in order to conclude the contract, the contracting parties use exclusively a means of communication between distant parties.

Means of communication between distant parties: A means of communication that is suitable for making a contractual declaration in the absence of the parties in order to conclude a contract. Such means include, in particular, a form with or without an address, a standard letter, an advertisement with an order form published in a press product, a catalogue, a telephone, a fax and a means of providing Internet access.

Warranty: Warranty in accordance with Chapter XXIV, Subchapter 4, Book Six of the Civil Code and the Civil Code in the event of defective performance of the contract.

Warranty of Goods: The set of rights and obligations regulated by Chapter XXIV, Subchapter 2, Book Six of the Civil Code in the event of defective performance of a contract under which the parties owe each other mutual services.

Product Warranty: The set of rights and obligations under Chapter XXIV., Subchapter 3 of Book Six of the Civil Code, based on which, in the event of a defect in the Product sold to the Consumer by the Service Provider, the Consumer may demand that the manufacturer repair the defect in the Product or – if repair is not possible within a reasonable time limit and without prejudice to the interests of the Consumer – replace the Product.

Defective Product: A Product is defective if it does not meet the quality requirements in effect at the time the Product was placed on the market by the manufacturer, or if it does not have the properties specified in the description provided by the manufacturer.

Manufacturer: The manufacturer and distributor of the Product.

Distributor: Service Provider is the exclusive distributor of the Product in Hungary.

Withdrawal: A unilateral legal statement addressed to the other party to terminate the contract, based on which, as specified in Section 11.1 of these GTC, the Service Provider is obliged to refund the full purchase price to the Customer, and the Customer is obliged to return the Product to the Service Provider.

Complaint: A request that is aimed at eliminating an individual violation of rights or interests, and whose resolution is not subject to any other - in particular, judicial or administrative - procedure, with particular regard to the Customer's objections regarding the Product or the Service Provider's activities.

3. General provisions

3.1. The Service Provider sells the Product to Customers through the Vensyl Web Store in accordance with the provisions of the Ektv. in the scope of providing electronic commerce services. When making a purchase in the Vensyl Web Store, a purchase contract is concluded between the Service Provider and the Customer as detailed in Chapter 4 of these GTC.

3.2. The Customer does not need to register to make a purchase in the Vensyl Online Store.

3.3. Only natural persons with full legal capacity may place an order and thereby make a purchase offer through the Vensyl Web Store. By placing an order, the Buyer acknowledges that he is a natural person with full legal capacity, or a business organization acting through its authorized representative, by providing true and correct data.

3.4. The Customer undertakes that by ordering the Product, he/she has read and accepted the contents of these GTC and the Privacy Policy and acknowledges them as binding on him/her. The Service Provider's Privacy Policy is available at the following link: https://vensyl.hu/adatkezeles .

3.5. When using the Website, and in particular when purchasing the Product, the Customer expressly acknowledges that the Service Provider records the personal data provided by the Customer and processes it in accordance with the provisions of the GDPR in the manner and for the purposes specified in the Privacy Policy.

3.6. The provisions of these GTC are only authorized by the Service Provider. In view of the changing market, IT and legal environment, the Service Provider is entitled to unilaterally modify the Website, the purchase price of the Product, and thus the provisions of these GTC at certain intervals. Changing the purchase price of the Product does not adversely affect the purchase price of the Product already ordered. When initiating online payment by bank card, in the event of a price decrease between the sending of the electronic payment notification and the receipt of the Product, the Service Provider is not obliged to refund money.

3.7. By using the Website, the Customer automatically accepts the amended GTC. The GTC in force at all times is continuously available on the Website, and the Customer is obliged to accept it when starting the purchase. If the Customer does not agree with the amended GTC and therefore does not accept it, he is obliged to notify the Service Provider of this by email.

3.8. In the event of the GTC being modified by the Service Provider, the provisions of the GTC in effect at the time of the order shall apply to Products already ordered.

3.9. The essential properties, characteristics and instructions for use of the Product can be found on the information page that loads by clicking on the Product on the Website, provided that the Service Provider sends the Customer a Product Guide in English and Hungarian along with the ordered Product. The Service Provider shall be deemed to have performed the Product in accordance with the contract if the Product has more favorable and advantageous properties than the information provided on the Website or in the Product Guide.

3.10. If the Customer does not receive the Product Guide together with the Product, the Customer must notify the Service Provider's Customer Service immediately, before starting to use the Product. The Service Provider must replace the Product Guide by post or electronically, as chosen by the Customer, within 3 days of the Customer Service's notification.

If the Customer is in delay in fulfilling this obligation, i.e. does not immediately notify Customer Service of the lack of the Product Guide, the Service Provider shall be excluded from liability and the Service Provider shall not be obliged to compensate for any resulting damages.

3.11. The price valid at the time of ordering is always indicated next to the Product, which does not include any customer discounts, unless the Product is on sale. The indicated price is in HUF and, if not indicated separately, includes VAT.

3.12. The purchase price of the Product includes the cost of delivery.

3.13. Customer service contact details:

Customer service opening hours: Monday to Friday: 9:00 AM – 5:00 PM
Email: hello@vensyl.hu
Phone: +36-70-617-0645

4. Formation of the sales contract

4.1. General provisions

4.1.1. Purchases in the Vensyl Web Store are possible by placing an order electronically by the Customer, as specified in these GTC.

4.1.2. The purchase contract concluded between the Parties by purchasing the Product is not considered a written contract and is not registered by the Service Provider.

4.1.3. The language of the contract is Hungarian.

4.1.4. The Service Provider is not subject to the provisions of any code of conduct.

4.2. Ordering process

4.2.1. After clicking on the "Discover" button on the Website, the Customer can view the detailed information of the Product, including, but not limited to, the product's photo, description, and purchase price. The Service Provider assumes no liability for any typos or incorrect information on the Website.

4.2.2. After clicking the "Discover" button, the Customer can add the Product to the Cart by using the "Add to Cart" button on the page containing the detailed information of the Product.

4.2.3. You can view and modify the contents of the Cart by clicking on the cart icon in the upper right corner of the Website, where you can enter the desired quantity of Products, or delete the contents of the Cart by clicking on the “x” button on the left next to the Product thumbnail. After deleting the Product, you can also cancel the deletion operation by clicking on the “Cancel?” button, in which case the deleted contents of the Cart will be added back to the Cart.

4.2.4. After finalizing the contents of the Cart, the Customer is required to provide certain personal data on the displayed interface in order to make a successful purchase, such as name, e-mail address, and billing data (name/company name, tax number, postal code, town, street, house number, telephone number). The data provided during the purchase is processed and stored by the Service Provider in accordance with the information contained in the Privacy Policy.

4.2.5. The Buyer is obliged to provide his/her billing and delivery details in a true, accurate and complete manner.

4.2.6. If the Buyer has provided all the necessary information, he/she can choose the payment method for the purchase price. Payment can be made online by bank card or directly by bank transfer to the Service Provider's bank account.

4.2.7. If the Customer has chosen one of the payment methods, the order is placed by clicking the "Send Order" button.

4.2.8. Placing an order is considered an offer, and the Customer placing the order is considered an offeror.

4.2.9. Placing an order creates a payment obligation for the Customer.

4.3. Binding offer

4.3.1. The Customer's order, i.e. his offer, placed by clicking on the "Send Order" button becomes immediately available to the Service Provider, as the recipient of the offer, and thus the Customer's offer becomes effective immediately.

4.3.2. The Buyer is bound by the offer for 48 hours from the date of its entry into force (offer binding).

4.3.3. The Service Provider is obliged to immediately confirm the receipt of the Customer's order to the Customer electronically. In compliance with this obligation, the Service Provider confirms the order immediately, but no later than within 48 hours of placing the order, by e-mail to the address provided by the Customer.

4.3.4. The confirmation e-mail sent by the Service Provider for the placed order contains the following:

• data provided by the Customer during the order process (e.g. billing and shipping information),
• the order ID,
• the date of the order,
• the list of elements belonging to the ordered Product, their quantity, the price of the Product,
• shipping information,
• – and the total amount to be paid.

4.3.5. The Customer is exempt from the offer if he does not receive a confirmation e-mail from the Service Provider regarding his submitted order without delay, but no later than within 48 hours.

4.3.6. If the Customer notices an error in the data indicated in the order confirmation e-mail after placing the order, he/she must notify the Service Provider within 1 day of the receipt of the confirmation e-mail by the Customer.

4.3.7. The confirmation e-mail will be sent to the Customer when it becomes available in the Customer's email system.

4.4. Formation of the contract

4.4.1. The contract is concluded upon the acceptance by the Service Provider of the order placed by the Customer.

4.4.2. The contract is concluded when the acceptance becomes effective.

4.4.3. The Service Provider's confirmation of the order in accordance with Section 4.3.3 of these GTC shall be deemed to be acceptance of the offer.

4.4.4. The acceptance of the offer by the Service Provider becomes effective, and thus the contract between the Parties is concluded, when the confirmation e-mail pursuant to Section 4.3.3 of these GTC becomes available in the Customer's email system.

4.4.5. The contract is considered to be an electronically concluded contract.

5. Correcting data entry errors

5.1. The Customer has the opportunity to correct data entry errors and correct the data provided on the ordering interface at any stage of the order and before submitting the order to the Service Provider in the Vensyl Web Store. When clicking on the back button in the browser, the previous page opens, so the contents of the Cart can also be modified.

6. Incorrect price indication

6.1. If, despite all due care by the Service Provider, an incorrect price is displayed on the Website, especially with regard to a price that is obviously incorrect, e.g. a price of "0" HUF or "1" HUF that differs significantly from the well-known, generally accepted or estimated price of the Product, or that may appear due to a system error, the Service Provider is not obliged to fulfill the order at the incorrect price and is not obliged to deliver the Product ordered at the incorrect price.

6.2. In the event of placing an order with an incorrect price, the Service Provider will offer the Customer the option of purchasing at the correct price, upon which the Customer may declare that he/she wishes to purchase the Product at the correct price or may cancel his/her intention to purchase.

6.3. If the Customer does not respond within 14 days of the Service Provider's offer pursuant to Section 6.2 of these GTC, the order placed at the incorrect price will be automatically cancelled and the purchase contract will not be concluded between the Parties.

7. Payment terms

7.1. Payment of the purchase price is possible by online bank card payment, electronic bank transfer to the Service Provider's bank account, cash on delivery (cash at the courier - in HUF, or by bank card) or by applying for Online Goods Credit. The Customer can select the payment method before placing the order.

7.2. If the online bank card payment method is chosen, after the Customer places the order, i.e. clicks the "Send Order" button, the browser will redirect to the online bank card payment interface, where the Customer is obliged to fulfill his payment obligation and pay the purchase price immediately after placing the order.

7.3. Online bank card payments are made through the SimplePay (operator: OTP Mobil Kft.) system. Bank card data is not received by the Service Provider, and the Service Provider does not process bank card data.

7.4. If electronic bank transfer is chosen, the Service Provider will provide the Customer with the data necessary for the bank transfer in the order confirmation e-mail.

7.5. If the Buyer chooses electronic bank transfer, he/she must fulfill his/her payment obligation and pay the purchase price to the Service Provider within 5 days of receiving the confirmation e-mail. The confirmation e-mail is considered to have been received by the Buyer when it becomes available in the Buyer's email system.

7.6. If the Customer fails to fulfill his payment obligation by bank transfer within the deadline specified in Section 7.5 of these GTC, the Service Provider will notify the Customer that the purchase price has not been paid and the order will be canceled.

7.7. In the case of payment by bank transfer, the Service Provider shall notify the Customer immediately, but no later than within 2 working days, of the crediting of the purchase price to the Service Provider's bank account.

7.8. It is also possible to pay the purchase price by cash on delivery, directly to the courier in cash (in HUF) or by bank card.

8. Delivery conditions

8.1. The Product can only be received by delivery; personal collection or ordering at a parcel point or post office is not possible.

8.2. Delivery is only possible within Hungary.

8.3. The Product will be delivered only after full payment of the full purchase price.

8.4. The Service Provider delivers the Product to your home using a shipping company, according to the conditions listed on the "Shipping" page.

8.5. The delivery time is a maximum of 2 working days from the date of placing the order.

8.6. Shipping is free, however, the Service Provider reserves the right to change the shipping fee, provided that the modification of the shipping fee will take effect simultaneously with its appearance on the Website. The modification will not affect the shipping fee for Products already ordered.

8.7. Delivery will be made to the delivery address provided by the Customer when placing the order.
The Buyer is obliged to provide their shipping address if it differs from the data provided in the billing address.

9. Customer complaints in case of defective performance

9.1. Upon delivery of the Product, the Buyer is obliged to check the content and condition of the delivered order in the presence of the courier. In the event that the Buyer notices that the delivered Product is defective, broken, or damaged, he/she is obliged to immediately notify the courier on site or the Service Provider via e-mail.

9.2. The Service Provider undertakes to respond to customer complaints within 3 working days of receipt and to replace or replace defective, broken or damaged Products within 15 working days.

11. Consumer information

This chapter of the GTC applies if the Buyer qualifies as a Consumer.

11.1. Right of withdrawal

11.1.1. The Consumer has the right to withdraw from the contract without giving any reason within the deadline set out in point 11.1.2 of these GTC.

11.1.2. The Consumer is entitled in the event of a contract for the sale of the product

1. a) the product,
   b) when providing multiple products, the last product provided,
   c) in the case of a product consisting of several lots or pieces, the last lot or piece supplied,
   d) if the product is to be delivered regularly within a specified period, withdraw from the contract without giving any reason within fourteen (14) days from the date of receipt of the first service by the Consumer or a third party other than the carrier indicated by the Consumer.

11.1.3. The provisions of Section 11.1.2 of these GTC do not affect the Consumer's right to exercise his right of withdrawal under this Section 11.1 during the period between the date of conclusion of the contract and the date of receipt of the Product.

11.1.4. The Consumer is not entitled to the right of withdrawal – in the case of the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery; – in the case of a non-prefabricated product that was produced on the basis of the consumer's instructions or at his express request, or in the case of a product that was clearly tailored to the consumer.

11.2. Procedure for exercising the right of withdrawal

11.2.1. If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw to the Service Provider by registered mail or electronically. If he chooses electronic means, the Buyer must prove in a credible manner (e.g., a confirmation e-mail confirming that he has read the e-mail) that he has exercised his right of withdrawal within the deadline. The Consumer may also exercise his right of withdrawal by using the sample statement in Annex 1 to these GTC.

11.2.2. The Consumer exercises his right of withdrawal within the deadline if, on the last day of the deadline specified in point 11.1.2 of these GTC, he sends his declaration clearly expressing his intention to withdraw to the Service Provider by registered mail addressed to the Service Provider's registered office or electronically in a credibly verifiable manner to the Service Provider's Customer Service.

11.2.3. The Consumer bears the burden of proving that he/she exercised his/her right of withdrawal in accordance with Chapters 11.1. and 11.2. of these GTC.

11.2.4. The Service Provider shall immediately confirm the receipt of the Consumer's declaration of withdrawal by e-mail, whether by post or electronically.

11.2.5. In the event of withdrawal, the Consumer is obliged to return the ordered Product to the Service Provider without undue delay, but no later than 14 days from the date of notification of his/her withdrawal, via the Service Provider's logistics partner, addressed to the Logistics partner (WEBSHIPPY Magyarország Kft., warehouse address: 2151 Fót, East Gate Business Park C/2.).

11.2.6. The Service Provider will only accept the returned Product at the premises of its Logistics Partner; it is not able to do so at its own headquarters.

Logistics partner:
WEBSHIPPY Hungary Ltd.,
Location address: 2151 Fót, East Gate Business Park C/2.

11.2.7. The Consumer shall comply with his/her obligation to return the Product within the deadline if, on the last day of the 14-day return period, he/she sends the Product by post in a credibly verifiable manner or hands it over to the courier ordered by him/her with delivery to the following address:

Logistics partner: WEBSHIPPY Hungary Ltd.,
Location address: 2151 Fót, East Gate Business Park C/2.

11.2.8. The direct cost of returning the Product to the address of the Service Provider's Logistics partner is borne by the Consumer, the Service Provider does not assume the cost.

11.2.9. At the request of the Consumer, the Service Provider shall arrange for the return delivery, however, the cost of the return delivery organized by the Service Provider shall be borne by the Consumer; in this case, the Service Provider shall not assume the cost of the return delivery organized by it from the Consumer, it shall only provide assistance so that the Consumer does not have to deal with the organization of the return delivery. The Consumer's request in this regard shall be received by the Service Provider's Customer Service.

11.2.10. The Service Provider is not able to accept a package returned to the Service Provider by cash on delivery. Apart from the cost of returning the Product to the Service Provider – via its Logistics Partner – the Consumer is not charged any other costs in connection with the withdrawal.

11.2.11. In the event of the Consumer's withdrawal from the contract, the Service Provider shall immediately, but no later than within 14 days of receipt of the Consumer's declaration of withdrawal, refund all consideration paid by the Consumer, including any shipping (delivery) costs related to the order of the Product, except for additional costs incurred due to the Consumer choosing a shipping method other than the cheapest standard shipping method offered by the Service Provider.

11.2.12. The Service Provider is entitled to withhold the refund until the Consumer has returned the Product or the Consumer has provided credible proof that it has been returned. Of the two, the Service Provider shall take into account the earlier date.

11.2.13. The refund of the purchase price to the Consumer will be made using the same payment method as the payment method used by the Consumer, unless the Consumer expressly consents to the use of another payment method; the Consumer may not incur any additional costs as a result of the use of this refund method.

11.2.14. The Consumer is only liable for any depreciation resulting from use exceeding the use necessary to establish the nature, properties and functioning of the Product.

11.2. Warranty

11.2.1. The Service Provider is subject to a warranty obligation for the Product pursuant to the Civil Code and the Commercial Code, pursuant to which the Service Provider is liable for defective performance.

11.2.2. The Service Provider is exempt from the warranty obligation if it proves that the cause of the defect occurred after the performance, in particular, but not exclusively, the defect:

• improper use, disregard of the instructions for use and handling,
• caused by improper storage, improper handling, or damage.

11.2.3. The warranty period begins on the date of delivery of the Product to the Consumer, or if the installation is carried out by the Service Provider or its agent, on the date of installation. If the consumer installs the consumer product more than six months after delivery, the warranty period begins on the date of delivery of the consumer product.

11.2.4. Warranty period:

• one year for a sales price of HUF 10,000 but not exceeding HUF 100,000,
• two years in the case of a sales price exceeding HUF 100,000 but not exceeding HUF 250,000,
• Three years for sales prices above 250,000 HUF.

Failure to meet deadlines – with the exception of Section 11.2.5 of these GTC – results in loss of rights.

11.2.5. In the event of repair of the consumer product, the warranty period is extended from the date of handover for repair by the time during which the consumer was unable to use the consumer product as intended due to the defect.

11.2.6. The Service Provider shall provide the Consumer with the Product along with the warranty certificate issued in accordance with Section 3 of the Hungarian Commercial Code. The Consumer may enforce his rights arising from the warranty with the warranty certificate.

11.2.7. The Consumer may make the following warranty claims:

• You may request repair or replacement, unless the fulfillment of the selected claim is impossible or would entail disproportionate additional costs for the Service Provider compared to other warranty claims.
• If the repair or replacement was not requested or could not be requested, the Consumer may request a proportionate reduction in the consideration; the defect may be repaired at the expense of the obligor or may be repaired by someone else; or the Consumer may withdraw from the contract if the Service Provider has not undertaken to repair or replace the defect, is unable to fulfill this obligation within the appropriate deadline while respecting the Consumer's interests, or if the Consumer's interest in the repair or replacement has ceased.

11.2.8. The Consumer may, at his/her choice, assert his/her claim for repair directly at the Service Provider's registered office, any of its locations, branches, or at the repair service indicated by the Service Provider on the warranty card.

11.2.9. The Service Provider is obliged to record the warranty claim reported to it by the Consumer, in which it records the provisions of Section 4 of the NGM Decree. The record must contain information that in the event of a consumer dispute, the Consumer may also initiate proceedings before the conciliation body operated by the county (capital city) chambers of commerce and industry.

11.2.10. The Service Provider shall endeavour to complete the repair or replacement within a maximum of fifteen days. If the repair or replacement takes longer than fifteen days, the Service Provider shall inform the Consumer of the expected duration of the repair or replacement. The information shall be provided, with the Consumer's prior consent, electronically or in another manner that is capable of proving receipt by the Consumer.

11.2.11. During repair, only new parts may be installed in the Product.

11.2.12. In the event of repair of the Product, the warranty period is extended from the date of handover for repair by the time during which the Consumer was unable to use the Product as intended due to the defect.

11.2.13. When fulfilling a repair request, the Service Provider or – in the case of a repair request made directly at the repair service – the repair service must indicate on the warranty card or attached to it:

• the date of notification of the request for repair and the date of receipt for repair,
• the cause of the error and how to fix it, as well as
• the date of return of the Product to the Consumer.

11.2.14. When fulfilling a request for replacement, the company must indicate the fact and date of the replacement on the warranty card.

11.2.15. If the Consumer submits a request for replacement due to a defect in the Product within three working days of purchase (installation), the Service Provider is obliged to replace the Product, provided that the defect prevents its intended use.

11.2. 16. The costs related to the fulfillment of the warranty obligation shall be borne by the Service Provider.

11.2.17. The Consumer is not entitled to assert a warranty claim and a warranty claim, or a product warranty claim and a warranty claim, simultaneously and in parallel for the same defect. Notwithstanding these limitations, the Consumer is entitled to the rights arising from the warranty regardless of the warranty rights.

10.3. Warranty

10.3.1. Warranty of accessories

1. a) In which cases can the Consumer exercise his right to a warranty of conformity? In the event of defective performance by the Service Provider, the Consumer may assert a warranty of conformity claim against the Service Provider in accordance with the provisions of the Civil Code.
2. b) Within what period can the Consumer assert his claims under the warranty of goods? The Consumer's claim under the warranty of goods shall expire within 2 years from the date of receipt of the Product. The limitation period does not include the part of the repair time during which the Consumer cannot use the Product as intended. The Consumer is obliged to notify the Service Provider of the defect immediately after its discovery, but no later than within two months from the discovery of the defect.
3. c) What rights does the Consumer have based on his/her warranty claim? The Consumer may request repair or replacement, unless the fulfillment of the claim chosen by the Consumer from these is impossible or would entail disproportionate additional costs for the Service Provider compared to the fulfillment of his/her other claim. If the Consumer did not or could not request repair or replacement, he/she may request a proportionate reduction in the consideration or the Consumer may repair the defect at the Service Provider's expense, or have it repaired by someone else, or - as a last resort - may withdraw from the contract. The Consumer may also switch from the chosen warranty right to another, but he/she shall bear the cost of the switch, unless it was justified or the Service Provider gave reason for it.
4. d) Against whom can the Consumer assert his warranty claims? The Consumer can assert his warranty claims directly against the Service Provider.
5. e) What other conditions are there for the Consumer to enforce his warranty rights? Within six months of the performance of the contract, there is no other condition for enforcing his warranty claim other than the notification of the defect, if the Consumer proves that he purchased the Product from the Service Provider (by presenting an invoice or a copy of the invoice). However, after six months from the performance, the Consumer is obliged to prove that the defect he has recognized already existed at the time of performance.

10.3.2. Product warranty

10. a) In what cases can the Consumer exercise his product warranty rights?
    In the event of a defect in a movable item (the Product), the Consumer may – at his/her choice – assert the right to a warranty or a product warranty claim specified in Section 10.3.1.
11. b) What rights does the Consumer have based on his product warranty claim?
    As a product warranty claim, the Consumer may only request the repair or replacement of the defective Product. In the event of a product warranty claim, the Consumer must prove the defect of the Product.
12. c) In what cases is a Product considered defective?
    A product is considered defective if it does not meet the quality requirements in force at the time of its release or if it does not have the properties specified in the description provided by the manufacturer.
13. d) Within what time limit can the Consumer assert his product warranty claim? The Consumer may assert his product warranty claim within two years from the date the Product was placed on the market by the manufacturer. After this time limit, he loses this right.
14. e) Against whom and under what other conditions can the Consumer assert his product warranty claim?
    The Consumer may exercise his product warranty claim against the manufacturer or distributor of the movable property. In the event of a product warranty claim, the Consumer must prove the defect of the Product.
15. f) In what cases is the manufacturer (distributor) exempt from its product warranty obligation?
    The manufacturer (distributor) is only exempt from its product warranty obligation if it can prove that:

• the Product was not manufactured or marketed as part of its business activities, or
• the defect was not detectable at the time of placing on the market according to the state of science and technology, or
• the Product defect results from the application of a law or mandatory official regulation.

The manufacturer or distributor only needs to prove a reason to be exempted.

1. g) The Consumer is not entitled to assert a warranty claim and a product warranty claim simultaneously and in parallel for the same defect. However, in the event of a successful claim under a product warranty, the Consumer may assert a warranty claim against the manufacturer for the replaced product or repaired part.

12. Liability

12.1. The information on the Website is provided in good faith and is for informational purposes only. The information on the Website does not constitute an offer.

12.2. The Customer acknowledges that he is solely responsible for the correctness and accuracy of the data provided during the order, in particular, but not exclusively, the billing and delivery data.

12.3. The Customer further acknowledges that the Service Provider is entitled to claim damages against the Customer resulting from inaccurate or incorrect data entry by the Customer.

12.4. The Service Provider is not responsible for any incomplete data provided by the Customer, or for any disadvantages, damages or claims arising from incorrectly provided data.

12.5. If the Customer intentionally provides incorrect, inaccurate or untrue data or makes such a statement, the Service Provider is entitled to withdraw from the contract with immediate effect and to assert all its claims against the Customer.

12.6. The Service Provider excludes all liability for the conduct of users of the Website. The Customer is fully and exclusively responsible for his or her own conduct, and in such cases the Service Provider shall fully cooperate with the relevant authorities in order to detect violations.

12.7. The Website may contain links to the websites of other service providers. The Service Provider is not responsible for the data protection practices and other activities of these service providers.

12.8. Due to the global nature of the Internet, the Customer agrees to comply with the provisions of applicable national laws when using the Website. If any activity related to the use of the Website is not permitted under the laws of the Customer's country, the Customer shall be solely responsible for such use.

12.9. If the Customer notices objectionable content on the Website, he/she is obliged to immediately report it to the Service Provider. If the Service Provider finds the report to be well-founded in the course of its good faith proceedings, it is entitled to immediately delete or modify the information.

12.10. The Service Provider is not liable for any damage caused by the Customer not reading the Product Guide before use and not complying with the laws during use.

13. Copyright

13.1. The entire Website is protected by copyright.

13.2. The Service Provider is the copyright holder or authorized user of all content displayed on the Website and in the course of providing services available through the Website: any copyrighted work or other intellectual creation (including, among others, all graphics, photos, videos and other materials, the layout and editing of the Website's interface, the software and other solutions used, ideas, implementation).

13.3. Saving or printing the content of the Website and its parts on physical or other data carriers is permitted for private use or with the prior written consent of the Service Provider. Use beyond private use – for example, storage in a database, distribution, publication or download, commercial distribution – is only possible with the prior written consent of the Service Provider.

13.4. In addition to the rights expressly specified in these GTC, the use of the Website and no provision of the GTC grants the Customer the right to use or exploit any trade name or trademark appearing on the Website. Apart from the display, temporary reproduction and private copying required for the intended use of the Website, these intellectual works may not be used or exploited in any other form without the prior written permission of the Service Provider.

14. Complaint enforcement options

14.1. Complaints handling

14.1.1. The Customer may submit consumer complaints regarding the Product or the Service Provider's activities at the following contact details:

• Customer service opening hours: Monday to Friday: 9:00 AM – 5:00 PM
• Email: kovacs.laci@hashtagmarketing.eu
• Phone: +36-70-617-0645

14.1.2. The Service Provider records the verbal complaint made over the phone with the identification number of the previous order, which helps to trace the complaint.

14.1.3. The Service Provider is obliged to examine the written complaint and respond to it in substance within thirty days of its receipt, and to ensure that the response reaches the Customer. If the Service Provider rejects the complaint, it is obliged to justify its position in its substantive response to the rejection.

14.1.4. The Service Provider shall keep the minutes of the complaint and a copy of the response for three years. The Service Provider shall receive objections submitted by the Customer at the direct contact details provided in point 14.1.1 during the opening hours of the Customer Service.

14.2. Other legal remedies

14.2.1. If any consumer dispute between the Service Provider and the Customer is not resolved during negotiations with the Service Provider, the following legal remedies are open to the Customer:

1. a) Filing a complaint with the consumer protection authorities

If the Customer notices a violation of his/her consumer rights, he/she has the right to file a complaint with the consumer protection authority competent for his/her place of residence. After assessing the complaint, the authority will decide on the conduct of the consumer protection procedure.

1. b) Conciliation body

For the purpose of amicable out-of-court settlement of consumer disputes related to the quality, safety and application of product liability rules of the Product, as well as the conclusion and performance of the contract, the Customer may initiate proceedings with the conciliation body operating under the professional chamber competent according to the registered office of the Service Provider.

For the purposes of the rules applicable to the Conciliation Board, a consumer is also a civil society organization, church, condominium, housing cooperative, micro, small and medium-sized enterprise under a separate law that buys, orders, receives, uses, or makes use of goods, or is the recipient of commercial communication or offers related to the goods.

The Customer may contact the Veszprém County Arbitration Board for the purpose of amicable settlement of the consumer dispute out of court.

Contact details of the Veszprém County Conciliation Board:
Address: 8200 Veszprém, Radnóti Square 1. (Floor 115-116.)
E-mail address: info@bekeltetesveszprem.hu
Fax: +36-88-412-150 (VKIK fax)
Telephone: +36-88-814-121 (during customer reception hours), +36-88-814-111 (VKIK secretariat)

1. c) Court proceedings

The Customer is entitled to enforce his claim arising from a consumer dispute before the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

15. Other provisions

15.1. The Buyer acknowledges that the annexes form an integral part of these GTC.

15.2. These GTC are effective from June 1, 2021.

Annex 1

Sample withdrawal form for Customers who are considered consumers

Hashtag Marketing Ltd.

Viola Street 2.
Veszprem

8 2 0 0

phone number:
email address:

Dear Vensyl!

I, the undersigned………………………………, declare that I exercise my right of withdrawal with regard to the purchase of the following product: …………………………………………………………………
Date of receipt of the Product:………………………………………………………………………..
Name of consumer(s): …………………………………………………………………………………
Address of the consumer(s):………………………………………………………………………………

Date:………………………..

………………………………..
Consumer signature